Wissensmanagement lässt sich durch Web 2.0 verbessern
Der Bitkom-Verband lobt den Einsatz von Web-2.0-Techniken zum Wissensmanagement in Unternehmen. Während bei früheren Ansätzen die Mitarbeiter ihr Wissen in Datenbanken einhacken sollten, wozu ihnen oft die Motivation fehlte, soll mit Instant Messaging, Webkonferenzen, Blogs, Podcastings oder Wikis alles besser gehen.
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How should marketers look at the possibilities of Web 2.0? If you're thinking about utilizing social networking or other Web 2.0-like services on your own site, or you want to look into the marketing possibilities offered by these services, here are six rules to remember:
* Remember you're part of a community. Members of a community have a vested interest in the greater good of the whole. They only participate in a way that benefits all. Spamming, misleading tags, incorrect information, and sneaky stuff (e.g., creating fictitious Wikipedia entries to promote your products are all activities that hurt the community.
* Strike a balance between authentication and anonymity. The Internet was built on the concept of anonymity, but the anonymity that promotes participation and the free exchange of information can also allow malicious types to wreck your project. Contributor authentication can help by allowing you to delete offending material. But you'd better be sure you have a clear, strict privacy policy to encourage users.
* Have some institutional guts. If you're going to allow the public in, be prepared for the consequences. Not everyone's going to agree with you or say nice things about your products and services. Don't block critics out. Engaging them in a positive way can often turn around potential problems. If you blog, you know this; often, engaging disagreeable posters turns them into instant friends.
* Avoid spin. If you're going to participate in Web-based open services, don't try to spin your content with bland PR platitudes. People can spot "marketing" in a microsecond and don't think too highly of content that turns out to be a thinly disguised ad. On the other hand, using editorial to promote products can be pretty effective if done correctly.
* Examine your motives. Are you jumping on the Web 2.0 bandwagon because it fits your strategy or because it's the current thing to do? Examining this question will tell you whether you're really ready to come to the party. It's a long-term commitment.
* Get ready to work. Participating in the open, rough-and-tumble world of social networking and user-supplied content is a lot of work. The content needs to be fed and cared for constantly. Make sure you have the budget and the institutional will to continue the project -- indefinitely.
